vendorcp login - Drive Thru Online - Support

Haywire · #1 (**permalink**) 03-04-2010, 11:48 AM

I'm new to this so bear with me.

I'm an admin on my site. I went into vendor tools settings and added admins to the list of allowed users to use vendorcp. Then I got to vendorcp/ and log in... it says "Thanks for logging in" and then takes me right back to the login screen.

Any ideas?

Nathan · #2 (**permalink**) 03-04-2010, 11:57 AM

The user in question also needs to be set as a Rep or Master Rep for the vendor.

Navigate in the Admin CP to DTO Vendor Tools=>Manage Vendors

In order to access the VendorCP a Vendor Rep needs to be assigned. Other Reps can be added by the Master Rep after the vendor has been provisioned.

Click on the [Vendor Reps] link for the desired vendor.

Enter the username of the Vendor Rep. The individual must be a member of a usergroup selected in the Usergroups having Vendor CP Access setting found in Manage Settings.

1. Set as Active.
2. If the individual is to be the Master Rep select Is Master Rep.

FYI, this is under the Manage Vendors topic in our extensive documentation.

Haywire · #3 (**permalink**) 03-04-2010, 01:59 PM

Got it.. thanks Nathan!

Nathan · #4 (**permalink**) 03-04-2010, 03:48 PM

This has been a very common question with almost everyone using Vendor Tools. What can we do to make this more obvious?

Haywire · #5 (**permalink**) 03-04-2010, 04:37 PM

Well, in the settings there is an option for: Usergroups having Vendor CP Access. I figured if I added my usergroup then I would have access.

You have to assume most people will never read your docs. I know I never do ;)

Nathan · #6 (**permalink**) 03-04-2010, 04:57 PM

I guess I need to make them more entertaining.

Haywire · #7 (**permalink**) 03-04-2010, 05:02 PM

Quote:

Originally Posted by Nathan

I guess I need to make them more entertaining.

I know it's probably frustrating from a developers point of view (and especially a support's point of view) to hear that people don't read the directions but it's really true. At the most I'll look at the install instructions if they are very short (like a couple of lines). Otherwise I don't bother.

It makes perfect sense now that you explained it to me but the first thing I want to do as an admin is test out the interface so I know what to tell my vendors. Not sure what the solution is.. just telling you my way of thinking.

Mark · #8 (**permalink**) 03-04-2010, 05:09 PM

I know that people don't read docs very often but our reason behind offering them is that no one else tries to support their products in that way. Having the docs not only helps use to really test the products but also provides a good reference that we can point to when people have questions about the products. At a minimum we wanted to demonstrate that we are trying to approach apps for vBulletin a bit differently than what others have done ;)

I know Nathan and I have discussed how to address this one issue in Vendor Tools a number of times. Perhaps if we just added some additional text in settings indicating that you still have to have a user configured as a rep to log into VendorCP would be helpful...

Mark

ESAD · #9 (**permalink**) 07-27-2010, 10:07 PM

I read the docs! LOL

Nathan · #10 (**permalink**) 07-28-2010, 08:27 AM

Quote:

Originally Posted by ESAD

I read the docs! LOL

The question is, did you find them useful?