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DTO Garage Plus Pre-sales questions regarding our Garage Plus product for vBulletin.

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Old 01-31-2011, 12:33 PM
Peninsula Mustang Peninsula Mustang is offline
 
Join Date: Dec 2010
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Default Installation Problem

I am installing for the first time and as I follow the direction everything is fine until I do the import. Once it starts a line of :::::::::::::: goes on forever and the install seems to never finish. I waited 45 minuts and it keeps going. Any suggestions???
Rudy
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Old 01-31-2011, 01:08 PM
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Mark Mark is offline
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I'm assuming you are referring to importing the product file correct using the Products and Plugins feature in admincp? If so, can you try installing the product file of a simple plugin off of vB.org and see if it exhibits the same issue?

The only reason I could think of that might cause something like this is that the web server was not being responsive but it should have killed the process after 90 seconds or so. The other option is that it would appear to be waiting but for some reason you had lost Internet connectivity on your end.

Let us know the outcome of installing a simple plugin.

Thanks

Mark
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Old 01-31-2011, 04:20 PM
Peninsula Mustang Peninsula Mustang is offline
 
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Default Install #2

Quote:
Originally Posted by Mark View Post
I'm assuming you are referring to importing the product file correct using the Products and Plugins feature in admincp? If so, can you try installing the product file of a simple plugin off of vB.org and see if it exhibits the same issue?

The only reason I could think of that might cause something like this is that the web server was not being responsive but it should have killed the process after 90 seconds or so. The other option is that it would appear to be waiting but for some reason you had lost Internet connectivity on your end.

Let us know the outcome of installing a simple plugin.

Thanks

Mark
Mark,

You are correct. I followed the directions for installation and got those results.

I installed another product, (Top Posters) and it worked fine. I reinstalled DTOG+ again and go the same thing.

Please see the attached image. It shows that the progress meter just keeps going.
Thanks!
Rudy
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Old 01-31-2011, 04:24 PM
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Ok. Can you open a ticket so I can log into your server and see what is causing this? To open a ticket just click here and be sure to include admincp and ftp information as I'll have to do some digging to figure this out.

Thanks
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